Shipping Policy — Onto Collective

At Onto Collective, every piece is made with intention — just for you. Because we create each item on demand, shipping works a little differently than traditional retail.

Here’s everything you need to know.
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Order Processing Time

All Onto items are made to order.

Once your order is placed, it goes into production.
Production typically takes up to 72 hours (3 business days).

During high-volume periods, processing may take slightly longer — but we always move as fast as quality allows.
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Shipping Time

After production, the estimated delivery time is:

9–16 business days after your order is shipped

Shipping times may vary due to:

• Carrier delays
• Weather conditions
• Holidays
• Customs processing (for international orders)

These are estimates, not guarantees.
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Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.

Tracking may take 24–48 hours to update after shipment.
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Incorrect Shipping Information

Please double-check your shipping address at checkout.

Onto Collective is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned due to an incorrect address:

• The customer is responsible for reshipping costs
• If the package cannot be recovered, a new order may be required

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Lost or Stolen Packages

Once your order has been marked as delivered by the carrier, Onto Collective is not responsible for lost or stolen packages.

If your tracking shows delivered but you cannot locate your package, please contact your local carrier first.
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Delayed Shipments

We do our best to meet all delivery estimates, but shipping delays can occur beyond our control.

Onto Collective is not responsible for delays caused by shipping carriers, weather, customs, or peak seasons.
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Need Help With Your Order?

If you have any questions about your shipment, reach out to us at:

inquiry@ontocollective.com
theontocollective@gmail.com

We’re always happy to help.

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ONTO — The Study of Existence. 🖤📦✨