Terms of service
Terms of Service — Onto
Welcome to Onto Collective. By using our website and placing an order, you agree to the terms below. We’ve kept them simple, fair, and transparent — just like our brand.
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1. About Us
ONTO Collective (“Onto,” “we,” “us,” or “our”) provides made-to-order apparel and accessories. Every piece is created after you place your order to reduce waste and ensure quality.
By accessing our site or purchasing from us, you agree to these Terms of Service.
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2. Products & Orders
All Onto products are made to order. This means:
- Items go into production shortly after purchase
- Orders cannot be changed or canceled once production begins
- Colors and placement may vary slightly due to screen differences and printing processes
By placing an order, you confirm that all order details (size, color, address, design) are correct.
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3. Pricing & Payments
All prices are listed in U.S. dollars unless stated otherwise.
We reserve the right to:
- Update prices at any time
- Correct pricing errors if they occur
Your payment method will be charged at checkout.
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4. Shipping
Production typically takes a few business days before shipping.
Delivery times are estimates and may vary due to:
- Carrier delays
- Weather
- Customs processing (for international orders)
Onto Collective is not responsible for delays once your order has been shipped.
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5. Returns & Refunds
Because all items are custom-made, we do not accept general returns.
However, if your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.
Full details are available in our Returns & Refunds Policy.
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6. Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If a package is delayed, lost, or returned due to an incorrect address entered at checkout:
- The customer is responsible for reshipping costs
- A replacement order may be required if the package cannot be recovered
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7. Intellectual Property
All content on this site — including designs, logos, graphics, and text — belongs to Onto Collective.
You may not copy, reproduce, or use our content without written permission.
Our designs are human-made and protected.
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8. Use of Our Website
By using our site, you agree not to:
- Violate any laws or regulations
- Attempt to harm, hack, or misuse the website
- Use our content for unauthorized commercial purposes
We reserve the right to restrict access if these terms are violated.
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9. Limitation of Liability
Onto Collective is not responsible for indirect or incidental damages related to the use of our website or products, except where prohibited by law.
Our total liability will never exceed the amount paid for your order.
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10. Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page.
By continuing to use our website, you agree to any revised terms.
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11. Contact Us
If you have questions about these Terms, reach out anytime:
inquiry@ontocollective.com
theontocollective@gmail.com
We’re here to help.
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Onto Collective — The Study of Existence. 🖤✨